Terms of service

The Orb Store – Terms of Service (Australia)

Last updated: 1 January 2026

Welcome to The Orb Store! By using our website, store, and related services (collectively, the “Services”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use the Services.

All purchases are also subject to our Refund Policy, which sets out your rights under the Australian Consumer Law (ACL).

Table of Contents

  1. Overview

  2. Access and Account

  3. Orders and Consumer Rights

  4. Pricing and Billing

  5. Shipping and Delivery

  6. Products

  7. Intellectual Property

  8. Optional Tools

  9. Third-Party Links

  10. Relationship with Shopify

  11. Feedback

  12. Errors, Inaccuracies, and Omissions

  13. Prohibited Uses

  14. Termination

  15. Disclaimer of Warranties

  16. Limitation of Liability

  17. Indemnification

  18. Severability

  19. Waiver; Entire Agreement

  20. Assignment

  21. Governing Law

  22. Headings

  23. Changes to Terms

  24. Contact

1. Overview

The Orb Store (“we”, “us”, “our”) operates the Services, powered by Shopify. These Terms explain your rights and obligations, including shopping, accounts, and interactions with products or third parties.

Your use of the Services incorporates our Refund Policy and Privacy Policy, which form part of this agreement.

2. Access and Account

  • You must be of legal age in your state or territory to use the Services.

  • Parents/guardians may allow minors to use the Services under supervision.

  • Maintain security of your account. Do not share credentials.

  • Provide complete and accurate information.

3. Orders and Consumer Rights

  • Orders are offers to purchase. Acceptance occurs after payment confirmation.

  • Refunds, exchanges, and returns follow our Refund Policy.

  • Nothing limits your ACL rights, including the right to repair, replacement, or refund for goods that fail consumer guarantees.

  • Goods are for personal or household use, not resale.

4. Pricing and Billing

  • Prices and promotions may change without notice.

  • Prices include GST unless stated otherwise. Shipping and import charges may apply.

  • Update payment information promptly to ensure smooth transactions.

5. Shipping and Delivery

  • Delivery times are estimates. We are not responsible for carrier or customs delays.

  • Risk of loss passes upon delivery to the carrier.

  • Damaged or defective items must be reported promptly. Remedies will comply with the Refund Policy and ACL.

6. Products

  • Product colors, appearance, or specifications may vary.

  • Product availability and descriptions may change.

  • We may limit quantities or discontinue products at our discretion.

7. Intellectual Property

  • Content, logos, trademarks, and designs are owned by The Orb Store, Shopify, or licensors.

  • Use for personal, non-commercial purposes only.

  • Unauthorized use may breach Australian and international IP laws.

8. Optional Tools

  • Third-party tools may be offered “as is.” Use is at your own risk.

  • New features are part of the Services and governed by these Terms.

9. Third-Party Links

  • Services may include links to third-party websites.

  • We are not responsible for third-party content, policies, or transactions.

  • Use third-party sites at your own risk.

10. Relationship with Shopify

  • Shopify powers the Services. All sales are between you and The Orb Store.

  • Shopify is not responsible for products, services, or transactions.

  • You release Shopify from claims related to your purchases.

11. Feedback

  • Feedback grants us a perpetual, worldwide, royalty-free license to use and modify it.

  • Feedback must not violate rights or be harmful.

  • You are responsible for your Feedback.

12. Errors, Inaccuracies, and Omissions

  • We may correct errors or update information without notice.

  • Orders may be adjusted or cancelled if information is inaccurate.

13. Prohibited Uses

Do not:

  • Violate laws or IP rights

  • Harass, defame, or harm others

  • Transmit malware, spam, or false info

  • Circumvent security features

Violation may result in account suspension.

14. Termination

  • We may terminate your access without notice.

  • Termination does not affect your ACL rights or the Refund Policy.

15. Disclaimer of Warranties

  • Services and products are “as is” and “as available.”

  • We do not guarantee uninterrupted or error-free access.

  • ACL rights are not limited.

16. Limitation of Liability

  • To the fullest extent allowed by law, we are not liable for indirect or consequential damages.

  • Does not affect remedies under the ACL, including for major failures.

17. Indemnification

  • You agree to indemnify us, Shopify, and affiliates for claims arising from:

    • Breach of Terms

    • Violation of law or third-party rights

    • Use of the Services

  • We may control defense and require cooperation.

18. Severability

  • Invalid provisions do not affect the rest of the Terms.

19. Waiver; Entire Agreement

  • Failure to enforce a provision is not a waiver.

  • These Terms, Privacy Policy, and Refund Policy form the complete agreement.

20. Assignment

  • You may not assign rights without consent.

  • We may assign rights without notice.

21. Governing Law

  • Australian law governs these Terms.

  • Disputes are subject to courts where The Orb Store is headquartered.

22. Headings

  • Headings are for convenience only.

23. Changes to Terms

  • We may update these Terms at any time.

  • Material changes will be notified as required by law.

  • Continued use constitutes acceptance.

24. Contact

The Orb Store
ABN: 65654092926
Email: support@theorbstore.au