Privacy policy

Last updated: 1 January 2026

Introduction

The Orb Store operates this website and online store (the Services). This Privacy Policy explains how we collect, use, disclose and store your personal information when you interact with our Services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

What Is Personal Information?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual. This does not include de-identified or anonymous information.

What Personal Information We Collect

We may collect the following personal information:

Name, billing and shipping address, email address and phone number
Payment and transaction details (processed securely via third-party providers)
Account details such as login information and preferences
Order history and shopping activity
Communications with us, including customer support enquiries
Device, browser and usage information, including cookies and IP address

How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account or contact us
Automatically through cookies and similar technologies
From service providers who help us operate our business, such as Shopify

How We Use Personal Information

We use personal information to:

Provide and improve our Services
Process payments and fulfil orders
Manage accounts, returns and exchanges
Communicate with you about orders or enquiries
Send marketing communications where permitted by law
Maintain security and prevent fraud
Comply with legal obligations

Disclosure of Personal Information

We may disclose personal information to:

Shopify, which hosts our online store
Payment processors, delivery partners and IT service providers
Marketing and analytics providers (where permitted by law)
Professional advisers and government authorities when required

We do not sell personal information.

Overseas Disclosure

Your personal information may be stored or processed outside Australia, including by Shopify and its service providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with Australian privacy laws, unless an exception under the Privacy Act applies. Privacy protections in other countries may differ from those in Australia.

Cookies

We use cookies and similar technologies to operate and improve our website. You can manage cookies through your browser settings, however disabling cookies may affect website functionality.

Security and Retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No system is completely secure.

We retain personal information only for as long as necessary to provide our Services and meet legal requirements.

Access and Correction

You may request access to, or correction of, your personal information by contacting us. We may need to verify your identity before responding.

Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link or contacting us. We may still send service-related messages.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals who cannot provide valid consent.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Complaints

If you have a complaint about how we handle personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.